What the Law Requires: Core Services are to be made available through the "one-stop" delivery system to all individuals who seek services.

Core Services shall, at a minimum include:

• Determinations of whether individuals are eligible to receive assistance under Statewide and Local Workforce Investment Systems (Title I, Subtitle B)
  
• Outreach, intake (which may include worker profiling), and orientation to the information and other services available through the one-stop delivery system
  
• Initial assessment of skill levels, aptitudes, abilities, and supportive service needs
  
• Job search and placement assistance, and where appropriate, career counseling
  
• Provision of employment statistics information, including the provision of accurate information relating to local, regional, and national labor market areas, including:

• job vacancy listings in such labor market areas
• information on job skills necessary to obtain such jobs
• information relating to local occupations in demand and the earnings and skill requirements for such occupations.

• Provision of performance information and program cost information on:

• eligible providers of adult and dislocated worker training services
• eligible providers of youth activities
• providers of adult education described in Title II
• providers of postsecondary vocational education activities and vocational education activities available to school dropouts under the Carl D. Perkins Vocational and Applied Technology Education Act
• providers of vocational rehabilitation program activities described in title I of the Rehabilitation Act of 1973

• Provision of information regarding how the local area is performing on the local performance measures and any additional performance information with respect to the one-stop delivery system in the local area

• Provision of accurate information relating to the availability of supportive services in the local area, e.g. transportation, child care, dependent care, housing, and needs-related payments

• Referral to Supportive Services, as appropriate

• Provision of information regarding filing claims for unemployment compensation

• Assistance in establishing eligibility for:

• welfare-to-work activities authorized under available in the local area
• programs of financial aid assistance for training and education programs that are not funded under the Act and are available in the local area

• Follow-up Services (including counseling regarding the workplace, for participants in workforce investment activities authorized under this subtitle who are placed in unsubsidized employment, for not less than 12 months after the first day of the employment, as appropriate)

Core services should be available to every worker who accesses one stop and should serve as the gateway (not a barrier) to intensive and training services available under the Workforce Investment Act and through all of the one-stop partners. Core services should be delivered in accordance with the following principles:

• Access to one or more public, convenient, single-point of contact locations where workers can apply for help with a minimum of paperwork
  
• Active outreach and recruitment processes to make sure that workers are aware of services available
  
• Free, open and accurate labor market information about the current supply of jobs, growing occupations and the training/skills needed to fill those jobs
  
• Orientation to workplace rights including protections under the Fair Labor Standards Act, the Occupational Safety & Health Act, the National Labor Relations Act, the Civil Rights Act and others
  
• Standards in place to assure that eligibility is determined by objective factors without discrimination by race, gender, national origin, disability, union or political affiliation
  
• Quick turnaround on eligibility determination
  
• Uniform and understandable system for certifying the track record and performance of training providers
  
• Services provided by knowledgeable staff who are sensitive to the learning needs of adults as well as the personal stress and difficulties experienced by unemployed workers including, staff trained in the specialized needs of participants (e.g. public assistance recipients, displaced workers, workers with disabilities, veterans, etc.)
  
• Objective, available grievance procedures where workers can file complaints and get quick resolution to problems
  
• Regular reports available to enrollees and the public including:

• Reports on the performance of training providers
• Evaluations by workers who have received services