What The Law Requires: Intensive Services shall be provided through the "one-stop" delivery system directly through one-stop operators or through contracts with service providers, which may include contracts with public, private for-profit, and private nonprofit service providers approved by the local board.

Funds allocated to a local area for adults and for dislocated workers shall be used to provide intensive services to adults and dislocated workers who are:

1. unemployed and unable to obtain employment through core services and have been determined by a one-stop operator to be in need of more intensive services in order to obtain employment;

or

2. employed, but are determined by a one-stop operator to be in need of intensive services in order to obtain or retain employment that allows for self-sufficiency.

Intensive Services may include the following:

• Comprehensive and specialized assessments of the skill levels and service needs of adults and dislocated workers, which may include:

• diagnostic testing and use of other assessment tools
• in-depth interviewing and evaluation to identify employment barriers and appropriate employment goals

• Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve the employment goals

• Group counseling

• Individual counseling and career planning

• Case management for participants seeking training services

• Short-term prevocational services, including development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals or unsubsidized employment or training.

Priority: In the event that funds allocated to a local area for adult employment and training activities are limited, priority shall be given to recipients of public assistance and other low-income individuals. The local board and the Governor shall direct the one-stop operators in the local area with regard to making determinations related to such priority.

All workers who request intensive services should receive them. Intensive services should include the following:

• Information and orientation to workplace rights (if not provided as part of core services)

• Individual and confidential assessment of occupational backgrounds, learning styles, aptitudes and personal interests

• Individual service plans that provide a comprehensive package of services that addresses all employment barriers faced by each worker

• Self-directed, as well as counselor supported, job search assistance
  
• Referral to training services that is based upon informed individual choice