U.S. Hotel Jobs Grow by Nearly 50% Since 1984,
But Wages Remain Low, Institute Study Finds

“The study demonstrates the real difference unions can make in the lives of workers. Unions can help raise hotel workers’ wages and reduce wage gaps between high- and low-wage workers. Even more importantly, the study shows that the hotel workers who benefit most by participating in a union are those who traditionally make the lowest wages.”

—John W. Wilhelm, president of the Hotel Employees and Restaurant Employees International Union (HERE), which represents approximately 265,000 hospitality industry workers

While hotel jobs have risen nearly 50 percent nationwide since 1984, hotel wages have remained well below national norms, according to a new study on the hotel industry by the AFL-CIO Working for America Institute.

An estimated 1.8 million people worked in the U.S. hotel industry in 2000, 48 percent more than in 1984, the report found. Of these workers, however, half made less than $8.62 an hour in 2000—more than $3 below the overall U.S. median hourly wage of $12.03 an hour. In addition, hotel workers’ benefits have fallen in recent years, declining by 3.7 percent from 1995 to 2000, after adjusting for inflation.

The report also found that unions improve hotel wages substantially. In 2000, hotel workers represented by unions earned a median hourly wage of $10—$1.50 more than non-union workers’ median wage.

Union representation is especially beneficial to minorities and women employed in the hotel industry, according to the report. In 2000, non-white hotel workers represented by unions earned $2.30 more per hour than non-whites without union representation; women represented by unions earned $2 per hour more; and foreign-born union workers earned $2.37 per hour more than their nonunion counterparts. Unions represent close to 12 percent of U.S. hotel workers.

Unions Are Making A Difference in Hotel Industry

A new study by the AFL-CIO Working for America Institute shows that union workers are making more than their counterparts throughout the hotel industry.

Union representation is especially beneficial to minorities, women and foreign-born workers in the industry, according to the study.

Median Hourly Wages of Union and Nonunion Hotel Workers in 2000 dollars
Union
Nonunion

Percent difference between
union and nonunion wages

All hotel workers
$10.00
$8.50
17.6%
White
$10.00
$9.00
11.1%
Non-white
$10.30
$8.00
28.8%
Male
$10.69
$9.50
12.5%
Female
$10.00
$8.00
25.0%
Native
$10.00
$8.70
14.9%
Foreign-born
$10.37
$8.00
29.6%
Source: WAI report, U.S. Hotels and Their Workers: Room for Improvement

The report examines changes in the U.S. hotel industry with a special focus on jobs, wages, union representation, geographic composition, business organization and competition since 1979, and offers a number of policy recommendations to improve the industry.

“This report offers an in-depth look at the quality of jobs being created in the hotel industry and offers new insights on the importance of tying public subsidies for new hotel construction to creating good jobs in the industry. This kind of research is critically important as we undertake the task of creating more good jobs—jobs that can sustain families and help build stronger communities.”

—Nancy Mills, Executive Director, AFL-CIO Working for America Institute

Among other findings:

  • Between 1989 and 2000, hotel employment increased the most in southern and western states, most notably in Mississippi and Nevada. In Mississippi, hotel jobs increased from 7,900 to 35,568 or 350 percent. In Nevada, during the same period, hotel jobs increased from 128,162 to 216,512 or 69 percent.
  • The pay gap between high- and low-wage hotel workers has grown during the last two decades. In 2000, high-wage hotel workers earned 325 percent of what low-wage hotel workers earned; in 1979, high-wage hotel workers earned 240 percent of what their low-wage counterparts earned.
  • The high-wage/low-wage gap was larger in hotels than in several industries with similar overall wage levels, including meatpacking, nursing homes, building services, laundry services, department stores, grocery stores and child care.
  • Managers have been increasing as a share of hotel employees, while waiters and waitresses have been declining.
  • Hotel workers have more occupational injuries than private sector workers as a whole. From 1992- 2000, hotel workers averaged about 8.9 injuries per 100 full-time workers, compared to 7.0 injuries per 100 full-time workers in the private sector as a whole.
  • The percentage of Hispanic hotel workers more than doubled during the last two decades. In 1979, 8.5 percent of hotel workers were Hispanic. By 2000, this percentage had grown to 21.8 percent. In contrast, only 11.3 percent of all U.S. workers in 2000 were Hispanic.
  • Compared to U.S. workers overall, hotel workers are younger, have less formal education, are more likely to be women and are more likely to be immigrants.

Major Policy Recommendations

The Institute’s new hotel study offers a number of policy recommendations to improve the Industry. The report urges government and private foundations to:

  • Support protections for workers’ right to form and join unions
  • Help raise salaries for low-wage workers by supporting a higher minimum wage, living wage laws and job quality standards attached to publicly financed hotel projects
  • Assist in integrating education, training, workforce development and career path development more fully into welfare reform
  • Promote wage and benefit parity for full- and part-time workers who do equivalent work
  • Provide funding for multi-employer union-management partnerships to raise job quality and create meaningful career ladders for hotel workers
  • Support the collection of detailed industry data for regions where hotels are especially important to the local economy

For a detailed discussion of these recommendations, read the full report, U.S. Hotels and Their Workers: Room for Improvement.

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